1. APPLICATION
These general terms and conditions apply to all bookings and agreements regarding all accommodations rented out. "Renter" means the person who enters into an agreement regarding the rental or use of the accommodation. The term "user" means: the renter and the persons specified by the renter who make use of the accommodation and/or other facilities rented by the renter. The general terms and conditions apply regardless of your reference to other general terms and conditions. The applicability of any general terms and conditions to which you refer or which are used by you is hereby expressly excluded. Deviating agreements are only valid if they have been agreed upon in writing.
2. APPLICABLE LAW
This agreement is exclusively governed by Dutch law.
3. ONLINE RESERVATIONS
Reservations can only be made by persons aged 25 or older. Bookings made by persons under the age of 25 are not valid. Furthermore, persons aged 25 or older are not permitted to make a reservation for groups consisting exclusively of persons under the age of 25. We reserve the right to refuse a booking at any time without giving reasons. In the case of an online reservation, you will immediately receive a booking confirmation at the email address provided by you. In addition, you can always view this confirmation online. When you make an online reservation, you must agree to our general terms and conditions beforehand. Without this agreement, it is not possible to complete the online reservation. If you do not receive a booking confirmation or cannot log in, please contact us immediately. The agreement concerns the rental of accommodations and/or other facilities for temporary, recreational use.
4. TRAVEL DOCUMENTS
You are personally responsible for holding the valid travel documents required for your destination. We accept no liability for the consequences arising from not being in possession of the correct travel documents.
5. PAYMENTS
For an online reservation, you must make a down payment of approximately 30% of the total rental sum, increased by any booking fees. This payment must be completed online immediately via one of the available payment options. When paying by credit card, the amount will be charged immediately at the time of the transaction. The remaining balance of the rental sum (excluding the deposit) must be received no later than 42 days before the day of arrival. For bookings made within 56 days before the start of your stay, the entire booking amount (excluding the deposit) must be paid immediately. The deposit must subsequently be paid no later than 7 days before arrival. If the invoiced amounts are not paid on time, you will be in default immediately after the expiry of the payment term. In that case, we will offer you the opportunity in writing to still pay the outstanding amount within 7 days. If payment is still not received, we reserve the right to dissolve the agreement with effect from the day this 7-day period has expired. You will then be liable for all damages we suffer or will suffer as a result of this, including all costs incurred in connection with your booking and the dissolution. In this case, we have the right to charge cancellation fees in accordance with the provisions of Article 9. We reserve the right at all times to offset claims against you, on whatever grounds, against amounts already paid by you.
6. PRICES
You owe the agreed rental price as stated in the booking confirmation. If our costs (such as for personnel, energy, and taxes) have demonstrably and unforeseeably increased after the conclusion of the agreement, we have the right to increase the prices and charge this increased price to you. If a price increase is implemented within 3 months after the agreement is concluded, this price increase will amount to a maximum of 5% of the previously agreed price. In that case, you have the right to dissolve (cancel) the agreement on that ground. All prices are, where applicable, inclusive of taxes and/or surcharges, unless stated otherwise.
7. EXTRA COSTS
In addition to the rental price, the renter owes administrative costs (including reservation and handling fees), service costs, tourist tax, and any other levies.
8. DEPOSIT
We require a deposit from you. The amount of this deposit is stated in the price quote and during the booking process. The deposit must be paid by you no later than 7 days before the arrival date. The deposit, or any remaining balance thereof, will be refunded to your bank account within two weeks after your departure. This is conditional upon you leaving the accommodation properly and in compliance with our house rules, and provided the full rental sum including the deposit has been paid. Any claims for compensation are not nullified by this refund. Please note: we can only transfer the deposit to you if you have provided your IBAN number to us. It is your own responsibility to provide this number in time. You can pass on your IBAN number to us up to a maximum of 12 months after your departure; after this period has expired, the right to a refund of the deposit lapses.
9. CANCELLATION FEES
If a reservation is canceled, cancellation fees are due. In case of cancellation up to 28 days before the day of arrival, these costs amount to 30% of the total rental sum, increased by the reservation fees. In case of cancellation from the 28th day (inclusive) up to the day of arrival itself, 100% of the total rental price will be charged. The deposit already paid will be refunded within 14 days after cancellation. If you cancel within 2 days (maximum 48 hours) after the conclusion of the agreement, no costs will be charged. This applies regardless of whether a payment or down payment has already been made. The condition for this is that the planned day of arrival does not fall within 28 days after the booking. Since the agreement relates to the provision of accommodation for a specific period, the statutory right of withdrawal (the statutory 14-day cooling-off period for online purchases) is expressly not applicable to your booking in accordance with the law. The aforementioned 48-hour free cancellation period is a contractual service and does not affect the statutory exclusion of this right of withdrawal.
10. CHANGES TO THE AGREEMENT
We are not obliged to accept a request from the renter to change the agreement.
11. FORCE MAJEURE AND MODIFICATION
In the event that we are, whether temporarily or permanently, unable to execute the agreement in whole or in part due to force majeure, we will present a modification proposal for an alternative accommodation to you within 14 days after establishing this inability. Force majeure on our part exists if the execution of the agreement is prevented in whole or in part, temporarily or permanently, by circumstances beyond our control. This includes fire, flooding, and other disruptions or unforeseen events. You are entitled to reject the modification proposal. If you reject the modification proposal, you must make this known within 14 days after receiving the proposal. In that case, we have the right to dissolve the agreement with immediate effect. You will then be entitled to a waiver and/or refund of (the already paid part of) the rental sum. In that case, we are not held to compensate any damages.
12. TRANSFER OF RIGHTS
The renter and other users are not permitted to transfer the accommodation for use, under any name whatsoever and on any grounds whatsoever, to persons other than those named in the agreement, unless otherwise agreed with us in writing. If it has been agreed that you and/or one or more users will be replaced, you remain jointly and severally liable to us alongside this replacement renter and/or users. This applies to the payment of the remaining balance of the rental sum, the modification fees, any extra costs resulting from the replacement, and any cancellation fees.
13. TERMINATION
We have the right at all times to terminate the agreement with immediate effect if personal data belonging to you and/or other users has been provided incompletely and/or incorrectly at the time of booking. In such a case, no refund of the rental sum or any part thereof will be given.
14. LIABILITY, DAMAGE AND NIGHT-TIME REST
The renter named on the booking confirmation is responsible for an orderly state of affairs in and around the rented accommodation, the camping pitch, or elsewhere in the park, insofar as this is influenced by them or their group. This does not affect the personal responsibility and liability of the other users and guests. Between 10:00 PM and 08:00 AM, night-time rest in and around the accommodation must be strictly respected; radios, televisions, and other sound systems must not be audible outdoors or to neighbors, and loud activities that cause a nuisance are not permitted during this period. The renter is liable at all times for damage caused by breakage, loss, or damage to the inventory and/or the accommodation. You are jointly and severally liable with the other users for all loss and/or damage to the rented accommodation and/or our other properties, arising during the use thereof. This applies regardless of whether this is the result of acts or omissions by yourself and/or by third parties who are in the accommodation with your permission. You indemnify us against all claims regarding damage to third parties that are (partly) the result of any act or omission by yourself, other users, your traveling companions, or third parties who are in the accommodation with your permission. We accept no liability for theft, loss, or damage of or to items or persons, of any nature whatsoever, during or as a result of a stay in one of our accommodations and/or other facilities, unless there is intent or gross negligence on our part or on the part of one of our employees. Nor can we guarantee that the stay in one of the accommodations will fully meet your expectations at all times. Liability for damage consisting of loss of travel enjoyment and/or other consequential damage is excluded under all circumstances. Furthermore, we are under no circumstances liable for damage for which a claim for compensation exists under a travel and/or cancellation insurance policy or any other insurance. We are not liable for disruptions in services or defects in services provided by third parties. Any damage must be reported to us by the renter immediately and compensated directly on-site. This is only different if the renter can demonstrate that the occurrence of the damage is not due to the fault of themselves, the other users, or one of the members of their group. In the event of incorrect use or incorrect departure from the accommodation, including but not limited to excessive pollution, extra costs will be charged. You are obliged to pay these costs immediately as a result.
15. INTERNET USE
The internet connection in your holiday home is made available by the owner. We can therefore not be held responsible or liable for disruptions, limitations, and/or unstable connections. Depending on the accommodation, the renter and their group are offered access to the internet via a Wi-Fi network or via cable. The renter is personally responsible for the correct use of the internet, the necessary hardware and software, configurations, peripheral equipment, and connections supporting it, as well as for measures to secure the computer or operating system. We are not liable for damage resulting from the use of the internet or as a result of disruptions in the network. When using the internet, the renter and their group must behave as may be expected of a responsible and careful internet user and respect the legal regulations. The renter will refrain from behavior that causes a nuisance to other internet users, or that causes damage to us in the broadest sense of the word. The renter indemnifies us against claims by third parties for compensation of damage that these third parties could (try to) recover from us in any way, insofar as this claim is based on the use made of the internet by the renter or their group. If the internet in the rented accommodation does not function or functions insufficiently, the renter has no right to compensation or a refund.
16. SWIMMING POOL/PLAY EQUIPMENT
If a swimming pool or play equipment is present in or near the accommodation, the renter is obliged to use it (or allow it to be used) in a responsible and safe manner and to strictly follow the instructions for use given by the owner and/or us. The renter is obliged to allow children who do not possess sufficient swimming skills to use the swimming pool exclusively under the supervision of an adult. We accept no liability whatsoever and offer no right to compensation or a refund if the swimming pool or the play equipment is temporarily closed or unusable due to maintenance, disruptions, safety measures, or other reasons. You indemnify us against all claims regarding damage to third parties that are (partly) the result of any act or omission by yourself, other users, your traveling companions, or third parties who are in or around the swimming pool or the play equipment with your permission. In the event of incorrect use of or material damage to the swimming pool and/or the play equipment, including but not limited to excessive pollution of the swimming pool, extra costs will be charged. You are obliged to pay these costs immediately as a result.
17. REGULATIONS
All guests must strictly adhere to the rules established for the accommodation. Upon checking in, every guest is obliged to identify themselves with a valid proof of identity. In accordance with legislation, we are obliged to keep a night register; the renter is therefore obliged to provide the complete and correct personal data of all users and traveling guests to us prior to or at the latest upon arrival. Each accommodation may exclusively be occupied by the maximum number of persons stated on the booking confirmation. It is not permitted to place tents, caravans, or motorhomes near the accommodation without our express permission. Charging electric or hybrid vehicles via the regular power sockets or the power network of the holiday home is strictly forbidden due to overload and fire hazards; charging is exclusively permitted if the accommodation specifically features a designated, official charging station, and in the event of a violation of this prohibition, extra costs and any damage claims will be recovered from the renter immediately. Due to fire safety, the use of open fire, fire pits, torches, and wish lanterns in the garden or on the terrace is forbidden at all times; barbecuing is only permitted with safe equipment and can be temporarily banned completely in the event of extreme drought, while setting off fireworks is strictly forbidden throughout the entire year, including during New Year's Eve. The accommodations offered are exclusively intended for stays of a tourist and recreational nature. Guests who do not come for a recreational stay may be refused by us. Furthermore, business bookings can be unilaterally canceled by us, even if this character only becomes apparent during the stay.
18. INSECTS/MICE/ALLERGY
Please keep in mind that, despite a potential pet ban, allergy triggers such as dust mites cannot always be prevented in holiday homes. In holiday homes located in a wooded or nature-rich area, insects and other small animals may occur, such as silverfish, ants, wasps, woodlice, and martens. Cobwebs can re-emerge within a short period despite thorough cleaning; we cannot be held liable for this. The presence of mice or rats can also never be completely ruled out. In the event of major problems, you can contact us so that assistance may be provided if possible. Regarding allergies in general, we are not responsible or liable for any allergic reaction experienced by the renter or their group in the holiday home.
19. CONSTRUCTION ACTIVITIES/NOISE NUISANCE
We cannot constantly monitor potential construction activities in the vicinity of the holiday homes; therefore, noise nuisance due to new construction or other works near your accommodation may occur. Additionally, please keep in mind that local residents also live permanently in a holiday area and carry out their daily work activities. We are not liable for any nuisance resulting from this, and no claim can be made for compensation or a refund for this.
20. WEBSITE
The greatest attention and care are paid to the accuracy of the data on our website. We place high value on the up-to-date nature and reliability of the information. However, we cannot be held responsible or liable for any imperfections, inaccuracies, and/or changes applied at a later date. Obvious printing, typesetting, and typing errors do not bind us. Price changes are reserved at all times. Our website may also contain links to third-party websites. We are in no way responsible or liable for the content or use of these internet sites, or for any consequences of visiting one of these linked websites. Although the photographic material and descriptions of the holiday homes have been compiled with the greatest care, we cannot accept responsibility for any minor differences or errors in the photos and texts used. The owner has the right to make changes that are necessary for the maintenance of the holiday home. For the purpose of continuous improvement of the accommodation, the owner reserves the right to make changes to the furniture, lighting, amenities, or facilities that are advertised or were previously present, without prior notice. Photos taken in or around the holiday home may not be used commercially without the express permission of the owner. The stated distances on the website and in communication materials are measured as the crow flies and serve exclusively for orientation purposes. For example, the distance to the nearest swimming opportunity is the estimated distance from the plot to the coastline, and not by definition the walking distance to a specific beach or swimming pool.
21. COMPLAINTS
We make every effort to make your stay as pleasant as possible. Imperfections regarding the accommodation must always be reported immediately on the day of arrival so that they can be resolved. If there are problems, comments, or remarks during your stay, always report this immediately. Rebooking to another holiday home is not possible (free of charge). Afterwards, after checkout, you can no longer make any claims for compensations or expense declarations. Complaints or advice can be sent to us in writing or by email. This must include a statement of the complaint, the reservation number, your contact details, and all other information that may be useful in handling the complaint. Complaints made known more than 14 days after the departure date will no longer be considered by us.
22. GENERAL
Obvious printing and typesetting errors do not bind us. With the introduction of these general terms and conditions, all previous publications lapse. All data you provide to us is recorded in a secure file for the purpose of our guest administration. We process your personal data strictly in accordance with the General Data Protection Regulation (GDPR). This data will not be provided to third parties unless this is legally required or necessary for the execution of the agreement. For more information about how we handle your data and what rights you have, please refer to the full Privacy Statement on our website. If you do not wish to receive interesting information or offers, you can let us know at any time in writing or by email.
